TP-Link Range Extender Setup

Why my wifi range extender won’t connect to the wifi router?

As you are preparing to start working on your next project online, you discover that the internet isn’t working anymore. On inspecting the tp-link range extender you discover the device isn’t receiving any signals. You move to the main router and see the Internet LED is glowing and showing its respective status. What’s causing the issue then, you must be wondering.

Identifying the core reason behind inter-device issues will require assistance from someone who holds knowledge and experience in troubleshooting. You can always get in touch with the tech help team at our end. For now, you may refer to the information in this blog.

Good to know tips for Tp-link range extender setup

Before you begin with the troubleshooting steps, make sure you keep the following points in mind:

  • Check for the Signal light on your range extender. In case you don’t have that on your extender, you’ll see the 2.4GHz and 5GHz light. These LEDs indicate the status of the network connection between your router and the extender.
  • If you are using a dual-band range extender, and see only the 2.4GHz LED light glowing, you’ll need to fix the main router’s 5G band to band 1 i.e. Channel 36-48. You can do that by logging in to the tp-link range extender setup wizard. Restart the extender now and the devices will connect.

Case 1: The signal light is off even after the configuration is over.

If you see the Signal LED or either of the 2.4GHz or the 5GHz LED off even after you are done configuring the network, here are some troubleshooting steps you can follow:

  • Make sure you are using the correct main router network password. If you are unsure about the network password, log in to the router management wizard using the web address, locate the details and use the same.
  • Check where the range extender is located. The ideal location for a range extender with external antennas is within 25-40 feet of the main router, whereas, for those with internal antennas, the ideal location is between 20-35 feet. Also, if there are obstacles such as walls, furniture, or electrical appliances in the line of sight of the extender and router, remove them.
  • Bring the range extender within 2-3 meters distance of the main router and reset it to factory default settings. Use the reset button on the device to reset it. Once you have done that, reconfigure the same to begin using the internet again. Use the tp-link extender login page to access the setup wizard further.
  • If your main router has security protocols like Proxy, MAC filter, or Access control enabled, disable the same. Also, check if the ‘Authentication’ and ‘Encryption Type’ are set to Auto on the wireless router.

Case 2: The end device can’t connect to the extender network even when the signal light is On.

  • If only a single end device cannot connect to the extender network, make sure you are using it within the signal range. Also, check if the wireless is enabled or not. Refresh the networks list on the ‘Networks and Sharing Center’ and try connecting the device to the network once again.
  • Login to the tp-link range extender setup wizard using the wizard and check if the MAC Filtering or the proxy is active. If yes, disable the same and set the IP address settings to automatic.
  • If none of the wireless devices are able to connect, check if you are using the correct network password. Login to the tp-link range extender setup wizard and check for the network password. Make sure you are using the correct combination of letters, both uppercase and lowercase as defined.

Following the troubleshooting steps as discussed above will help you troubleshoot issues with your ranger extender. Additionally, you can also update the device firmware if the issues persist. For help with resolving more of the tp-link extender-related issues, you may follow our blog or reach out to the team at our end.

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